Customer Analytics Lead
About Locum’s Nest
Locum’s Nest is an award-winning, market-leading, technology company providing an end-to-end workforce solution to NHS & Private Health organisations. Founded by two junior doctors, its vision is to increase transparency, collaboration and improve care outcomes within our health service, through its intuitive mobile and web multi-product platform used by healthcare professionals and NHS management teams. Locum’s Nest is supporting NHS organisations to work in a more transparent manner and increase engagement of their workforce, in ways ranging from digital shift-matching, staff recruitment, scheduling, communications, data visualisation and interoperability.
Featured in the Financial Times as one of Europe’s 1000 fastest growing companies’ list, Locum’s Nest has saved hundreds of millions of pounds thus far to the NHS, allowing funds to be directly redeployed into patient care, improving the lives of healthcare workers and patients alike.
About the role
As our Customer Analytics Lead, you'll be leveraging the rich data we collect via our platforms to support customers in their strategic decision making and improve their customer experience. You will be a trusted partner to customers as well as internal business functions and work with them in collaboration to add value and reinforce our partnership.
You will also become key to our thought leadership strategy by triangulating our data with industry news and trends.
Responsibilities
Leverage data to conduct insightful analysis to identify key trends and areas of improvement within customers to support them with strategic decision making
Work with the Customer Solutions team and other functions to create key reports and dashboards that would add value to our customers and demonstrate the impact of our work
Work with our product, data and engineering teams to understand new features and identify how to translate their impact using available data
Reinforce our position as thought leaders by providing key insights and benchmarks across our customer base to be shared in various forums
Support the improvement of internal processes such as KPI reporting
What we’re looking for:
You have an analytic mindset and problem-solving skills
You exhibit excellent verbal and written communication skills with the ability to confidently engage and communicate with senior stakeholders / c-suite stakeholders.
You have the ability to condense large and complex amounts of data into a simple visual that tells a story
You have experience working with Tableau or other Business intelligence and analytics software
You are highly skilled at Microsoft Excel
You are naturally curious and have a history of learning new things quickly
You are a team player working comfortably with other functions to add value across the company
Minimum of 1-3 years experience in an analytics / consulting / data role
Willingness and ability to travel to meet customers on site
NHS experience is desirable but not essential
Benefits & perks:
Competitive compensation package
Competitive pension and private health insurance
25 days paid annual leave with the option to carry over unused days to the following year
A substantial personal wellness budget allowance to use at your discretion
Be part of one of the most flexible companies to work for in the world as certified by Flexa
Join one of the most diverse teams in the healthtech arena, we have a 50-50 female/male ratio and offer on-going Diversity Equity and Inclusion training
Generous training budget to ensure our teams keep upskilling
Annual company all-expenses-paid working conference trip
Freedom in choice of technical kit